On arrival at the Rydges, Lakeland, Queenstown we were impressed by the entrance lobby and foyer. We were initially given a twin room when we had booked a double standard room. We returned to reception and were then given the key to room 1002. As friends were waiting we dropped our bags and went out for the evening. On returning late, we were shocked by the appalling condition of the room. The furniture was old, dirty & damage.
Only the bathroom light and one side light worked. There was only one bedside cabinet, in a dreadful condition, with electrical wires exposed at the back. The only heating was a tiny oil radiator. The carpet was old, dirty and had a large hole in it. The fridge was in one side of the wardrobe and the other side didn't open due to the room door closure mechanism. We can honestly say this room deserved NO stars and this is classed as a 4 star hotel.
We have stayed at better backpackers. First time we have ever asked to move rooms, replacement room was fine.
Queenstown is a lovely town, with so much to do, the Milford Track is wonderful.
You can book hotels and much more accommodation online.
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